Reference

Our Terms, Your Rights on c8svip

These legal terms govern how your account, data, and activity on c8svip are handled — covering everything from how we store your information to how you can request changes or close your account.

Account TermsPrivacy PolicyData RetentionCookie UseContact Rights
c8svip Our Terms, Your Rights on c8svip
REACH OUR TEAM

Contact Us About Legal Matters

If you have a question about your rights, want to request your data, or need to flag a policy concern, our support team handles legal enquiries directly. Reach us through live chat inside your account dashboard, or use the email channel for formal written requests. We aim to respond to data and policy requests within the timeframe required by applicable regulations.

Live Chat Open your account dashboard and tap the chat icon to reach our support team for account and policy questions.
Email Support Send formal data requests or legal enquiries to our support email — available through the contact page in your account settings.
Account Settings Manage consent preferences, review stored data, and submit deletion requests directly from the settings panel in your account.
HOW WE HANDLE DATA

Security, Cookies, and Account Control

Your account security and data integrity are handled through a combination of technical controls and clear retention policies. We use SSL encryption across all account sessions, and login is protected by OTP verification sent to your registered contact. Cookies on our platform are used for session management and basic analytics — you can adjust non-essential cookie preferences through the settings panel in your account.

SSL Encryption

Every account session runs over SSL. Your login credentials and payment details are never transmitted in plain text at any point.

OTP Login Verification

Account access requires OTP confirmation to your registered number, reducing the risk of unauthorised entry even if credentials are exposed.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve the platform. Non-essential cookies can be turned off in your account settings.

Data Retention Policy

Active account data is held while your account is open. After closure, records are kept only as long as required under applicable Indonesian regulations.

Legal Policy Questions Answered

Common questions about your rights, data access, and how our legal terms work in practice.

We collect your name, contact details, and transaction records linked to your payment method — DANA, OVO, or GoPay. Nothing beyond what is needed to run your account.

Yes. Submit a data access request through your account settings or via our support email. We will respond within the timeframe required by applicable regulations.

Go to account settings and submit a deletion request, or contact us via live chat. Deletion is subject to any retention obligations we carry under Indonesian law.

Only to the extent required to process your transaction. Your wallet credentials stay within your own payment app and are never stored on our side beyond what the transaction requires.

We use session cookies for login and analytics cookies to improve the platform. You can turn off non-essential cookies from the settings panel inside your account.

Access depends on local law and is available only where eligible under your region's regulations. We do not make legal certainty claims — check your local rules before registering.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.